Privacy Policy

Introduction

Welcome to jaey9. We are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains how jaey9 collects, uses, stores, and safeguards the information you provide when you register an account, make deposits, place bets, or otherwise interact with our services.

By creating an account or continuing to use jaey9, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the platform immediately and contact our support team.

jaey9 serves players across Bangladesh, including major cities such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We operate under a strict data-handling framework and apply industry-standard encryption and security practices to ensure your information remains confidential and protected at all times.

Information We Collect

In order to provide you with a safe, compliant, and personalised gaming experience, jaey9 collects several categories of data. We collect only what is necessary for the purposes outlined in this Policy and do not gather information beyond those legitimate needs.

Account Registration Data

When you create your jaey9 account, we collect the following personal information:

• Full legal name and date of birth (for age verification — players must be 21 or older)
• Email address and mobile phone number
• Residential address (city, district, and country — Bangladesh)
• Username and securely hashed password
• Government-issued identity document details for KYC compliance

Financial and Transaction Data

To process deposits, withdrawals, and maintain an accurate ledger of your gaming activity, we collect:

• Mobile banking account references (bKash, Nagad, Rocket, Upay numbers — not full wallet PINs)
• Bank account details where applicable (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank)
• Deposit amounts, withdrawal amounts, transaction timestamps, and currency (BDT or INR)
• Betting history, wager values, and game-session records

Technical and Usage Data

When you access jaey9, our servers and analytics tools automatically collect technical information, including your IP address, device type, operating system, browser version, session duration, pages visited, and general geographic location (region or city level). This data is used to improve platform performance, detect fraud, and resolve technical issues. It is not linked to your personal identity unless required for security investigations.

How We Use Your Information

jaey9 processes your personal data exclusively for the following lawful purposes. We do not use your information for any activity that is not listed below without first obtaining your explicit consent:

• Account creation, identity verification (KYC), and ongoing account management
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and linked bank accounts
• Delivering customer support, responding to queries, and resolving disputes
• Fraud detection, anti-money-laundering (AML) checks, and platform security monitoring
• Sending transactional notifications (deposit confirmations, withdrawal approvals, account alerts)
• Personalising your gaming experience — recommending cricket betting markets, slot games, and promotions based on your activity

If you have opted in to marketing communications, we may also send you news about promotions, bonuses, and seasonal offers (for example, Eid, Pohela Boishakh, or BPL season specials). You may opt out at any time by contacting our support team at [email protected].

Sharing of Your Information

jaey9 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial gain. We share data only in the following strictly defined circumstances:

Trusted Service Providers

We engage third-party companies that perform services on our behalf — such as payment processors, KYC verification services, cloud hosting providers, and technical support contractors. These parties are contractually bound to use your data solely for the purpose of delivering their specific service to jaey9 and are prohibited from any further use or onward transfer.

Legal and Regulatory Obligations

We may disclose personal data when required to do so by applicable law, court order, or at the request of a competent authority. Any such disclosure will be limited to the minimum information required to satisfy the legal obligation and will be recorded in our compliance logs.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of jaey9's assets, your personal data may be transferred as part of that transaction. You will be notified via email and a prominent notice on our platform before your data becomes subject to a different privacy policy.

Data Security

jaey9 takes the security of your personal data seriously and implements a layered, defence-in-depth approach to protecting the information in our care. Our technical and organisational security measures include:

The following safeguards are maintained on an ongoing basis across all jaey9 systems:

• 256-bit SSL/TLS encryption for all data in transit between your browser or app and our servers
• AES-256 encryption for sensitive data stored at rest (passwords stored as salted cryptographic hashes, never plain text)
• Strict role-based access controls limiting which staff members can access player records, with full audit logging
• Regular independent security audits and penetration testing to identify and remediate vulnerabilities

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users as promptly as practicable and will take all reasonable steps to contain and mitigate the breach.

Cookies and Tracking Technologies

jaey9 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather anonymised analytics data that helps us improve the user experience for players across Bangladesh.

Essential Cookies

These cookies are strictly necessary for the website to function and cannot be disabled. They include session cookies that keep you logged in, cookies that maintain your language preference, and security tokens that protect against cross-site request forgery (CSRF) attacks.

Analytics Cookies

We use anonymised analytics cookies to understand how players navigate the jaey9 platform — which pages are most visited, how long sessions last, and which features are used most frequently. This data is aggregated and cannot identify you as an individual.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or receive warnings before cookies are stored. Please note that disabling essential cookies may affect the functionality of jaey9 — for example, you may be unable to remain logged in between page loads.

jaey9 does not use third-party advertising cookies or tracking pixels that follow your activity across other websites. Our cookie usage is limited strictly to platform operations and first-party analytics.

Data Retention

jaey9 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, regulatory, and contractual obligations. Transaction records and KYC documentation are retained for a minimum period required by applicable financial regulations. After the applicable retention period has elapsed and there is no legitimate basis for continued storage, your data will be securely deleted or anonymised.

If you close your jaey9 account, we will deactivate it promptly. Some data may be retained in anonymised or aggregated form for statistical and fraud-prevention purposes. You may request confirmation of what data we hold about you and request its deletion by writing to [email protected].

Your Rights as a User

jaey9 respects your right to control your personal information. Depending on your location and applicable law, you may have the following rights with respect to the personal data we hold about you:

• Right of Access — to request a copy of the personal data we hold about you
• Right to Rectification — to request correction of inaccurate or incomplete data
• Right to Erasure — to request deletion of your personal data where there is no overriding legal requirement to retain it
• Right to Object — to object to the processing of your data for direct marketing or profiling purposes
• Right to Data Portability — to receive your data in a structured, machine-readable format where technically feasible

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

Payments and Financial Data Protection

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or a linked Bangladeshi bank account, the transaction is processed through encrypted payment gateways. jaey9 does not store your full mobile banking PIN, card CVV, or full bank account credentials on our servers. We retain only the minimum reference data required to reconcile transactions and handle disputes.

All financial data is subject to the same access controls and encryption standards described in the Data Security section above. In the event you suspect unauthorised access to your jaey9 account or any suspicious transaction, contact our support team immediately at [email protected] so we can take appropriate action, including account suspension if necessary.

Third-Party Links and Integrations

The jaey9 platform may display content or references related to game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While we integrate their gaming software into our platform, each provider operates under its own privacy policy with respect to any direct interaction you may have with their systems. jaey9 is not responsible for the data practices of third-party game providers or payment processors beyond the contractual obligations we impose on them as described in the Sharing of Your Information section above.

Children's Privacy and Age Restriction

jaey9 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, solicit, or store personal data from anyone under the age of 21. If you are under 21, you must not create an account, deposit funds, or place any bets on jaey9.

If we discover or are notified that a person under the age of 21 has provided personal data or created an account on jaey9, we will immediately suspend that account, delete the associated personal data, and refund any balance in accordance with our terms. If you are a parent or guardian and believe your child has registered on our platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

jaey9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When we make material changes to this Policy, we will update the "Last Updated" date at the top of the page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of jaey9 following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal data. The current version of this Policy supersedes all prior versions.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jaey9 handles your personal data, please do not hesitate to contact our dedicated data protection team. We are committed to addressing your concerns promptly and transparently.

Email our support team at [email protected] and include "Privacy Policy Enquiry" in the subject line. Our team operates in Bangladesh Standard Time (BST, UTC+6) and aims to respond to all data-related queries within 5 business days.